FAQ
Product Facts - Ultrasonic Bark Control Devices
1. What is the ultrasonic bark control device?
It’s a rechargeable, collar-free device that automatically detects barking and emits a safe ultrasonic sound to deter it.
2. Is the sound safe for dogs?
Yes. The ultrasonic sound is completely humane — it does not hurt your dog. It simply interrupts the barking behaviour.
3. Can humans hear the sound?
No — ultrasonic frequencies are inaudible to humans but effective for most dogs.
4. Will this stop my dog from barking completely?
The device is designed to reduce excessive barking. Your dog may still bark occasionally — that’s normal. It helps teach when it’s appropriate.
5. How long does it take to work?
Most dogs respond within a few days, but training time may vary depending on your dog’s age, temperament, and consistency of use.
6. How far does the device work?
You can set the detection range to 5m, 10m, or 15m.
7. Can I use it outside?
Yes, but the device is not waterproof. It must be kept dry at all times.
8. Is the device waterproof?
No — it should be kept indoors or used outdoors only in dry, covered areas.
9. Can I leave the device on when I’m not home?
Yes! That’s what it’s designed for — hands-free bark control when you’re away.
10. Does the device require a collar?
No. It’s a standalone device that doesn’t require your dog to wear anything.
11. What kind of dogs does this work for?
It works best for dogs aged 6 months to 8 years. Not recommended for aggressive dogs or those with hearing impairments.
12. Can I use it with multiple dogs?
Yes — it will affect all dogs within range who can hear the ultrasonic sound.
13. Will it interfere with my other pets (e.g. cats)?
Cats usually aren’t affected. If they seem uncomfortable, try repositioning the device.
14. How long does the battery last?
It can last several weeks on a single charge, depending on how often it’s activated.
15. How do I charge the device?
It comes with a USB-C charging cable. Charging takes approximately 2.5 hours.
PRODUCT FAQs – Bark Control Remote
16. What is the bark control remote used for?
It’s a handheld trainer that emits ultrasonic sound when you press a button — great for correcting barking, jumping, or unwanted behaviour instantly.
17. Is the remote also shock-free?
Yes — 100% shock-free and safe. It only emits ultrasonic sound.
18. What behaviours can it help correct?
It helps with barking, lunging, jumping, whining, and over-excitement in real-time.
19. How far does the remote work?
The remote works up to 7 metres in a clear line of sight.
20. Can I use the remote on walks?
Absolutely. It’s perfect for training during walks, car rides, or in public spaces.
21. Does the remote work on all breeds?
It works best for dogs aged 6 months to 8 years, regardless of breed, as long as they can hear ultrasonic frequencies.
22. Is the remote waterproof?
No — it should be kept dry, though it’s more portable and resistant to light exposure than the device.
23. How do I know which button to use?
Each button is clearly marked. Use the ultrasonic button to correct behaviour and the light if you need a visual signal.
24. Can I use the remote and the device together?
Yes — many customers use the automatic device at home and keep the remote for real-time corrections on the go.
25. Does it come with a charger?
Yes — the remote includes a USB-C charging cable.
PRODUCT FAQs – Bark Control Collars
26. How do the bark control collars work?
They detect barking through sound or vibration and respond with a safe ultrasonic sound or vibration to discourage the behaviour.
27. Do the collars use shock?
No — all Tech4Tails collars are 100% shock-free. We use only humane ultrasonic or vibration feedback.
28. Are the collars safe for my dog?
Yes, they’re completely safe and designed to correct barking without pain or stress.
29. What size dogs do the collars fit?
The collars are adjustable and typically fit dogs weighing 5kg to 50kg. Check individual product listings for exact sizing.
30. Can my dog wear the collar all day?
We recommend removing the collar after 8–10 hours of use to prevent skin irritation.
31. Is the collar waterproof?
Yes — our collars are water-resistant, ideal for light rain, splashes, or outdoor use.
32. Can I use the collar with a leash?
Yes — but always clip the leash to a separate collar or harness to avoid damaging the device.
33. How long does the collar battery last?
It depends on usage, but most customers get several days to a week per charge.
34. Can I adjust the sensitivity?
Yes — many of our collars have multiple sensitivity levels so you can tailor it to your dog’s needs.
35. Will the collar pick up barking from other dogs?
Our collars are designed to detect your dog’s bark only, using vibration or throat noise, to minimise false activations.
ORDER, SHIPPING & RETURNS FAQs
36. How long does delivery take?
We deliver across South Africa, usually within 2–5 working days, depending on your location.
37. Do you offer free shipping?
Yes — we offer free shipping on orders over R850. Below that, a flat rate applies.
38. Can I track my order?
Yes — you’ll receive a tracking link via email once your order has been dispatched.
39. What if I want to return the product?
No problem — you’re covered by our 30-day money-back guarantee. If it doesn’t work for your dog, just email us to start a return.
40. Can I exchange my item?
Yes — if it’s unused and with its original packaging. We’re happy to help with exchanges.
TRAINING & USAGE FAQs
41. Will this train my dog permanently?
Over time, yes. Consistent use helps most dogs learn when not to bark, leading to long-term results — even when the device isn’t on.
42. Should I still reward my dog for good behaviour?
Absolutely. Using positive reinforcement (like treats or praise) alongside the device speeds up training and builds better habits.
43. Can I leave the device or collar on at night?
Yes, but we recommend checking the fit of collars for comfort and limiting continuous overnight use to avoid skin irritation.
44. Is this suitable for puppies?
Only for dogs aged 6 months and up. Younger puppies may not respond well to ultrasonic correction.
45. Can I use this for aggression or other issues?
These tools are designed for barking and mild behaviour correction. For aggression, we recommend working with a qualified trainer or vet.
TROUBLESHOOTING & CARE FAQs
46. My dog is still barking — is the product faulty?
Not necessarily. Some dogs may take longer to respond. Check device placement, sensitivity settings, and ensure consistent use.
47. The ultrasonic sound doesn’t seem to work — why?
Dogs with hearing loss or low sensitivity may not respond. Try switching frequencies or using in quieter environments.
48. How do I clean the collar or device?
Wipe down with a dry or slightly damp cloth. Avoid submerging in water or using harsh chemicals.
49. Can I use multiple products together?
Yes — many customers use a device in one room and a collar or remote for reinforcement elsewhere.
50. Do you offer support if I have issues?
Of course! You can email us at info@tech4tails.co.za — we’re happy to help with training tips, product setup, or returns.